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FAQs

Frequently Asked Questions:

 

Does West & Rose have a bricks & mortar store?

No sorry we are a 100% online boutique only.  

Will I get a refund if I return an item?

Yes we do give refunds. Our returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund or exchange your item must be unused and in the same condition that you received it. It must also have all tags still attached.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. To return your product, you should mail your product to:

PO Box 44, Sanctuary Cove, Queensland AU 4212.

Shipping costs are non-refundable. For more information please see our terms and conditions page.

What is AfterPay and how does it work?

AfterPay is an online payment method that allows you to pay for your online purchases after receiving them. AfterPay offers a no interest or added fees service and payment is automatically deducted from your credit card in four equal payments each fortnight. We ship your order as normal, so there's no waiting like a layby. To use AfterPay you need: A debit or credit card.

 What other forms of payments do you accept?

We accept payment via PayPal, all major credit cards, ApplePay and AfterPay. 

Is our credit card information secure and safe?

Yes! If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We follow all PCI-DSS requirements.

How much does delivery cost?

WITHIN AUSTRALIA: We offer a flat rate of $8 standard shipping. All orders are dispatched via Australia Post with tracking included. Please allow 2-5 business days for your order to arrive. Express shipping can be organised please send us a message if you require your order sooner.

INTERNATIONAL SHIPPING:  $19 flat rate on all international orders outside of Australia. Please expect 7-12 business days once your order has been processed to receive your purchase.

 What is the best way to wash my garment?

As we stock many different fabrics and styles we ensure there is a washing label with care instructions attached to each garment for your convenience. 

 I would love to be a brand rep for West & Rose, how can I go about doing this?

Fantastic! We love to use brand reps to help promote our products! If this sounds like something you would be interested in, please email us at westandrosesales@gmail.com stating you are interested in becoming a brand rep and we can forward you all the details and requirements.

 

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